APP DEVELOPMENT | Government digital standards(GDS)
NHS-winning app transforming fault reporting for hospitals
NHS Trusts require digital transformation of their hospital fault reporting processes and infrastructure to address safety concerns and operational inefficiencies.
Timeline
Discovery to initial Alpha, 12 weeks
Background
The NHS loses £900m annually due to inefficient fault reporting. Our solution needed to transform a fragmented, time-consuming process into a seamless digital experience that works within the unique constraints of a clinical environment.
This category details the step-by-step approach taken during the project, including research, planning, design, development, testing, and optimization phases.
Clinical Environment Research
Shadowed staff (remotely due to Covid) across 4 hospitals to understand workflow patterns. Mapped existing fault reporting journeys and identified critical pain points. Conducted surveys and contextual inquiries with 41 clinical staff. Triangulated and synthesised insights to inform design decisions.
UX Design & Prototyping
Ensured strict adherence to Government Digital Service (GDS) standards, which was crucial for NHS digital transformation. Created rapid prototypes optimised for one-handed mobile use. Tested prototypes to validate usability.
Alpha Stage Development
Designed for existing NHS infrastructure but we began with a mobile-first approach based on insights. Technology integration paths were handled by architects.
Testing & Refinement
Conducted usability testing across personas. Gathered feedback through staff focus groups. Measured time-to-report.
Process In Action
A progressive GDS compliant app that transforms fault reporting for hospitals. Enabling reporting of faults in less than 1 minute.
Quick Capture
Photo-based reporting with automated categorisation based on tagging systems.
Smart Routing
Direct integration with maintenance teams and helpdesks
Status Tracking
Real-time updates visible at a glance.
Here, the outcomes and achievements of the project are highlighted, including user feedback, adoption rates, and industry recognition.
Time Savings
Reduced reporting time from 2 minutes to less than 1 minute.
Staff Engagement
High user satisfaction ratings highlight the app's intuitive interface and capabilities.
Financial Impact
Projected £1 million annual efficiency savings per NHS Trust